Quality assurance analyst helpdesk

 

Job Overview:

• Monitors and evaluates the quality of helpdesk support services.
• Conducts regular quality assurance checks on incident resolutions.

$ads={1}

• Identifies areas for improvement in processes and service delivery.
• Provides feedback and coaching to help desk technicians.
• Develops and maintains quality assurance standards and procedures.

Preferred Certifications:

• CQIA, QAI, ITIL

Job Types: Full-time, Contract

Salary: $15.00 - $35.00 per hour

Experience level:

• 3 years

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Help desk: 1 year (Preferred)

Work Location: Remote

$ads={2}

 

.