Customer Success Support Representative [United States]

 

About Us:

EagleView is a leading provider of aerial imagery, property insights and software that transforms the way people work. EagleView holds more than 300 patents and owns a large geospatial data and imagery library encompassing 94 percent of the US population. EagleView provides the most accurate data, enabling customers in the government, construction, solar and insurance industries to make timely, informed and better decisions.

Overview:

$ads={1}

We are looking for a motivated, reliable team player to join our team as a Customer Success Support Representative. Our team handles a variety of tasks each day, including sales support, account maintenance, and reporting requests. In addition, our team provides answers to customer questions and offers troubleshooting by working with other internal teams to find the root cause and provide a resolution.

The CSS Rep will be expected to help maintain data accuracy and consistency of service standards to meet and exceed client expectations. To accomplish this, daily tasks may include:

Responsibilities:

• Respond to client issues and concerns in a timely manner
• Process multiple types of bulk service requests for marketing, sales, and clients
• Support smaller accounts in tandem with account managers
• Act as a liaison between clients and account reps by keeping in contact with up to date information
• Oversee monthly reporting and ad-hoc reporting requests from Sales, Customer Success Managers, clients, and Marketing
• Support Sales in customer retention, satisfaction, increased revenue, and average order size
• Provide other departments and vendors with assistance
• Demonstrate knowledge and provide troubleshooting to clients for internal and third-party applications
• Maintain data integrity for all accounts created and ensure correct procedures for updates are followed unwaveringly
• Work to improve the data integrity and functionality with the goal of having all records properly synced through all systems
• Maintain documents for tracking and tasks
• Maintain a high level of quality performance while meeting department standards
• Other duties as assigned

Qualifications:

• High School Diploma or GED
• Prior office experience preferred
• Strong written and verbal communication skills
• Ability to troubleshoot problems in a timely manner
• Knowledge of Microsoft Suite
• Available to work a shift between the hours of 9am – 6pm PST
• Experience with Salesforce a plus

EEO Statement:

The compensation offered to the successful candidate will be based on a variety of factors, including but not limited to, the candidate’s work experience, education and licenses, work-related training, key skills, the core duties of the role and its associated responsibilities, additional benefits offered, and the location where the work will be performed. All Fulltime (30+ hours) employees are eligible for PTO, Sick and Parental Leave; Medical, Dental, and Vision Insurance; 401(k) Plan; Health Savings Account and Health Reimbursement Accounts; Life Insurance; Employee Assistance Program. This is a remote full-time position with a base compensation range of $18-$23 per hour, commission/bonus eligible.

EagleView® and its subsidiaries are committed to leveraging the talent of a diverse workforce to create opportunities for our business and our people. EEO/AA Minority/Female/Disability/Veteran.

Eagleview is an Equal Opportunity, Affirmative Action and E-Verify Employer, committed to a diverse workforce.

$ads={2}

 

.