The Admissions Specialist will be the first point of contact for families and clients reaching out to the company regarding clinical services for children with autism. They are responsible for receiving and/or outreach to client inquiries, collecting client and guardian data for the CRM, and managing the client onboarding process to the point of clinical authorizations. The position will require collaboration with other teams to ensure smooth and timely client on-boarding.
Duties/Responsibilities:
- Serves as the initial contact person for families and potential clients through telephone, email, or other electronic communication.
- Responsible for answering questions regarding programs and services offered.
- Explains insurance benefits information and financial responsibility to prospective clients and families.
- Maintains client CRM files and appropriately documents all correspondence with prospective clients and their families.
- Prepares appropriate email contents to be sent to clients and families.
- Ensures that all required client information and documents are received and filed appropriately into Acorn Health systems.
- Contacts physicians’ offices to obtain necessary documentation as needed.
- Utilizes appropriate communication channels to communicate with the authorizations department, clinical team, and Admissions leadership to effectively manage the wait list.
- Maintains communication and updates client availability for wait listed clients and in the practice management systems on a regular basis.
- Stays updated on any process developments and/or issues related to admissions and adheres to department guidelines.
- Requirement: Admissions Specialists must be able to keep Eastern Standard Time business hours. Most working days begin at 8:30 AM EST and end at 5:00 PM EST. Admissions Specialists rotate a late shift schedule beginning at 9:30 AM EST and ending at 6:00 PM EST based on business needs.
- Other duties as assigned.
Knowledge, Skills & Abilities:
- Excellent verbal and written communication skills.
- Excellent attitude and ability to work well within a team.
- Proficient in Microsoft Office and Outlook.
- Ability to organize and prioritize tasks.
- Ability to multi-task and work in a fast-paced environment.
- Solid understanding of web metrics, digital analytics, with the ability to generate, analyze and interpret data.
- Must be able to manage multiple projects across multiple markets.
- Strong time management skills.
- Proficient with Microsoft Office and Microsoft Dynamic 365 CRM (or other CRM programs)
Education and Experience:
- High school diploma required.
- Bachelor’s degree or equivalent work experience in the healthcare field preferred.
- 1 years of experience in client onboarding in healthcare or related industry preferred.
- 1 year of experience working within a call center environment preferred.
Physical Requirements:
- Remain in a stationary position: _ More than 2/3_
- Traverse or move around work location: none
- Operate or use department specific equipment: More than 2/3
- Ascend/Descend equipment or ladder: none
- Constantly position self to accomplish the Essential Functions of the role: More than 2/3
- Receive and communicate information and ideas for understanding _ More than 2/3_
- Transport, position, and/or exert force: none
- Up to 10 pounds: none
- Up to 25 pounds: none
- Up to 50 pounds: none
- Up to 100 pounds: none
- More than 100 pounds: none
The above statements are intended to describe the general nature and level of work being performed by employees in this classification.
Acorn Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, veteran status, disability or other legally protected characteristic.
Job Type: Full-time
Pay: From $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Schedule:
- After school
- Day shift
- Monday to Friday
Work Location: Remote
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